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To initiate a textual search, hit Ctrl-F on your keyboard. Slightly less than a month ago (scroll downward to see the third of "Four Very Big Items" in the 10/26/17 entry below) we announced our addition of a new online triage center.
Regardless, there is one element of limitation that has until now persisted on the Service Desk side of SMS use.
Tony wondered if there might be a way to identify parts that have a particularly high "miss" rate in triage.